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Frequently Asked Questions

Will I always have the same cleaning crew?

We try our best to ensure you have the same crew with each cleaning. Sometimes it’s not always possible especially if there is a call off, but in that event at least one person will have been to your home in the past and be able to fill the other in on what’s important to your cleaning. Another thing that is unique to Maid to Satisfy is that we have about a 15-30 minute briefing with our crews each morning on the jobs they have for the day, at this time the manager who is familiar with your unique needs will go over your cleaning with the crew.

What should I do with my pets during the cleaning?

We love animals, but sometimes they don’t love us. Our crews are just fine working around your pets but if you feel that your pet may become overly anxious or aggressive while our crew is there we ask that you make temporary arrangements for that period of time, such as a room that is not being serviced, the garage, or a kennel. Please make sure that at the time of your FREE in home estimate you discuss this issue with the manager.

Do I have to be home while the crew is cleaning?

No. But it’s nice to be home the first cleaning so that you can meet the crew and also so you feel secure about who’s inside of your home. However you’re more than welcome to be home each time our crews clean, our maids are accustom to working around clients and besides that we enjoy the company.

Do I have to clean up before you come?

No. Our maids can simply work around your stuff or we will be more that glad to clean up items for you. We understand you’re busy and it’s our job to clean, we’ll take care of it.

Are you going to rush through cleaning my home like other companies?

No. We are a professional cleaning service and ensuring your satisfaction is our priority. Our crews focus extensively on the quality of their work, they are trained from day one to NEVER rush to simply work at a steady & efficient pace but NEVER rush. Our crews will never rush not even at the clients request will our crews hurry a cleaning up, the quality of our work is far more important.

Will the first cleaning cost more?

Most likely yes. The reason for this is because we will be bringing the house up to our standards of clean and will usually be cleaning rooms that may not have been cleaned for awhile. Once you’re scheduled on a regular and our crews are familiar with your home its usually easier to clean.

Is it okay to leave a note for the cleaning team?

It’s a great idea to leave notes for our cleaning teams, however if there is a concern please express it by contacting our office so a manager can promptly handle your situation.

How do you get into my home if I am not at home?

Most clients are not at home when we clean. We make personal and confidential arraignments with you on how to enter your home in the event you’re not home. Usually a garage code or a duplicate key is best. Keys are kept at our office in a safe accessible only to managers and released only on the day of your cleaning. Please remember if we are unable to gain access to your home on any scheduled cleaning day you will be billed a cancellation fee of $50 to compensate our crews and driving expenses.

What time will you arrive to clean my home?

Maid to Satisfy sets very specific times for cleanings, we clean when you wish to have us there. We set appointments within a 30 minute gap to allow for travel, construction, or detours. Maid to Satisfy provides Weekend and Evening Services for your convenience.

What if I have to cancel a cleaning? (CANCELLATION POLICY)

Maid to Satisfy requires a 72 hour notice for all cancellations or changes to your time or date of service, we charge a $75 cancellation fee if you fail to give us a 72 hour notice.

Do I have to sign a contact?

Besides our Cancellation Policy (Explained Below) we require NO Contracts in regards to how long you must use our service’s for.

Is there any guarantee with your services?

Maid to Satisfy provides a 24 hour guarantee, if our crews missed an item on your cleaning checklist contact us within 24 hours and we’ll gladly return as soon as possible and take care of it. If you notice items that we’re not cleaned but also was not on your checklist please contact our office immediately so that we can place those items on the checklist to ensure they are cleaned on your next service date. In order to ensure your complete satisfaction on every cleaning please provide as much insight into your cleaning needs at the time of your initial in home estimate.

What products does Maid to Satisfy use?

We use Green Seal Certified products developed right here in Bolivar Ohio. Maid to Satisfy uses State-of-the-Art backpack ProTeam HEPA Vacuums, which capture 99.97% of all dust, allergens, bacteria, pet dander, pollen and many other household pollutants. Our vacuums are CRI Gold Certified meaning they provide superior cleaning without damaging carpets. From our 4 Stage HEPA Filtration vacuums down to the Microfiber cloths our crews clean with and everything in between we use only the best. No one knows your home better than you and if there’s a specific product you wish we use please leave it out on the day of your cleaning and we’ll gladly use it per your instructions.

How many people will be cleaning my home?

Maid to Satisfy always sends a team of 2 cleaners, occasionally you will have a manager oversee the cleaning or check up on the crews.

Are Maid to Satisfy employees Background Checked?

All of our employees go through a very selective hiring process consisting of State and Federal background checks along with a complete driving records check.

Is Maid to Satisfy Licensed, Bonded and Insured?

Yes Maid to Satisfy is Licensed through the State of Ohio as Maid to Satisfy LLC and our Bond and Insurance is through Erie Insurance. Our Insurance is very unique most maid services do not carry this level of insurance, most cleaning service insurance only covers items broken under “care, custody, and control” meaning if a maid happens to knock over a valuable item on accident it’s not covered because it was not in their care, custody or control. Our Insurance covers accidental breakage, up to $250,000. We believe in providing the best for our client including our insurance, sure it cost a lot more but we want to ensure your covered if we make a mistake.

What forms of payments do you accept?

We accept Check, Cash or Credit. Payments are due the same day as services are rendered, if you are not able to make a payment the same day a $30 late fee will be applied to your account.

Free In Home Estimate and One Time Cleaning what is the difference?

A Free In Home Estimate is where a manager comes out and gives you a formal estimate she views the condition of the property and gets a clear understanding of your expectations of the services, the manager will provide you with a copy of the estimate.  If you approve the estimate you would need to contact the office to set up a date and time for a cleaning to take place.  This process from the time of the first call up until your cleaning date can take up to 3 weeks, depending upon how flexible you are with dates and times.

A One Time Cleaning is where a crew arrives at your home at a specific date and time, they conduct a thorough walk through of the home with you and give you an estimate as to how long it will take to clean the items you described to them, if you approve of the price the crew starts cleaning immediately, if you disapprove of the price the crew leaves the property.  In the event you approve of the price you will be charged from the time the crew arrived at the home, as this is not a free estimate it is a One Time Cleaning. One Time Cleanings can be scheduled with very little notice required and are usually the only option for a client who is looking to get a cleaning in a short period of time.

Do you provide Free In Home Estimates?

Yes. We will provide you with an informational manager who will be able to answer all of your questions, make recommendations, and provide you with a Free no obligation Estimate. We provide Free Estimates during weekdays, evening hours and on weekends.

Make Your New Home Clean!

Let Maid to Satisfy be your go to crew for your post construction cleaning